BlackTree Group Holdings Limited (“BlackTree”, “us”, “we” or “our”) and its subsidiary companies, BlackTree training Limited and BlackTree Technologies Limited are committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you submit personal information by emailing our support email, you can be assured that we will use your personal information only to support your continuing relationship with BlackTree.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge when you make a customer enquiry via the web site, telephone or email directly.
The type of personal information we may collect could include, for example, your name, company, postal address, telephone number and other information collected on the initial enquiry form.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
How will we use your information?
We may use your information for a number of purposes which includes: processing your enquiry; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required.
We may also undertake market and product analyses based on your use of our services and products and contact you with information about new developments, products and services by email, mail or telephone.
If you have consented to receive details of products and services, you can contact us at any time to have your details removed from lists used by us for any or all of those purposes, to update your information or to otherwise tell us how you would like to receive information about our products and services – the choice is yours.
To update your marketing preferences please email and quote your name/company in the body of the email and tell us what you want us to do.
When will we disclose your information to others?
Please note that BlackTree does not sell your personal information to third parties.
Please note that BlackTree does not pass your personal information to third parties or other suppliers unless you have given clear indication you consent to this action via email for the purposes of helping you directly in your enquiry or the delivery of our services for you.
BlackTree may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social Media, Blogs, Reviews
Any social media posts or comments you send to us (on our LinkedIn page, for instance) will be shared under the terms of the relevant social media platform on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or via email may be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards for marketing. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our CRM database for not longer than 10 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: email@example.com.
Please quote your name and address together with your mobile number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
BlackTree recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. ByteSnap is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard security certificates where appropriate to provide encryption of data in transit.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. BlackTree cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and/or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training.